Bermuda achieved a “significant milestone” in transportation services with the arrival of nearly 10,000 cruise ship passengers on July 15.
Terming it “one of the highest anticipated passenger days this season”, Transport Minister Wayne Furbert told MPs that he was “proud to acknowledge the commendable efforts and collaboration of all stakeholders who contributed to the seamless transportation experience for these visitors”.
But he was quick to admit that “there is work to be done” and that “we must not rest on our laurels”.
Speaking in the House of Assembly on Friday, the Minister stressed that “we have more high passenger days ahead this season”.
“We are still on our journey to reach the pre-2018 high-end passenger days, and we acknowledge that there is work to be done.
“The Ministry remains firmly committed to the ongoing improvement of our transportation system to meet the demands of our passengers and residents.
“As we move forward, we must not rest on our laurels,” said Mr Furbert.
“Rather, let this accomplishment inspire us to continue striving for excellence in our transportation services.
“One of our high priority goals is to provide an exceptional transportation experience for our visitors to Bermuda, ensuring they leave with fond memories and a desire to return,” he added.
As Minister, he extended his gratitude “to the dedicated individuals in the transportation sector, including minibus, taxi, ferry, and public bus operators and teams, who worked together harmoniously to ensure the smooth movement of our guests”.
“Their professionalism and commitment to customer service played a pivotal role in creating a positive impression of Bermuda from the moment our visitors arrived.
“Additionally, I would like to recognize the invaluable efforts of our traffic officers stationed at the Transport Control Department (TCD) and the West End Development Corporation (Wedco).
“These officers exhibited exceptional traffic coordination skills, especially in high-traffic areas such as Dockyard and Horseshoe Bay. Their dedication and expertise helped maintain order and efficiency, further enhancing the overall transportation experience for our guests.
“The success of this day serves as a prime example of what can be achieved when stakeholders work together toward a common goal,” he added.
“The collaboration between the various transportation entities showcased a coordinated and effective system, ensuring that our visitors received the best possible experience during their time in Bermuda.
He also noted that he “had the great privilege of personally witnessing the General Transportation Areas (GTAs) at both Horseshoe Bay and Dockyard”, to “observe all the stakeholders in action”.
“The coordinated efforts of these various entities in managing the transportation system were truly inspiring and left a lasting impression on me.
“I was immediately struck by the remarkable efficiency with which everyone worked together to cater to the needs of the numerous cruise passengers.
“The level of organization and collaboration among these stakeholders was nothing short of exceptional.”
During the course of the day, the Minister älso “had the chance to interact with several drivers and transportation staff who demonstrated an unwavering commitment to providing top-notch service to our
“Their professionalism and dedication to ensuring a smooth and enjoyable experience for every passenger were evident in their actions and demeanor,” he said.
“I was also fortunate to have the opportunity to personally engage with several cruise passengers, and their overwhelmingly positive feedback about Bermuda was truly heartwarming. It was evident that they were thoroughly pleased with their experience on the island.
“As I conversed with the visitors, they expressed their admiration for Bermuda’s natural beauty, vibrant culture, and warm hospitality.
“Many remarked on the pristine beaches, crystal-clear waters, and breathtaking landscapes that left them in awe. Aand of course they conveyed their pleasure with the smooth transportation system.
In closing, the Minister stated: “It is the utmost critical to acknowledge the dedicated team at the Ministry headquarters, particularly the transportation team, whose hard work and strategic planning have been instrumental in achieving this success.
“The tireless efforts have contributed significantly to the effective coordination of transportation services for our cruise passengers.
On that note, he extended his “heartfelt appreciation to all individuals and organizations who played a part in making the high passenger day of July 15th a resounding success”.
“Your commitment and dedication are invaluable, and I am confident that together, we will continue to elevate the standards of our transportation services.”