News Release December 18, 2018: Hamilton, Bermuda Bermuda’s electricity sector will soon be guided by Service  Standards set by the Regulatory Authority (Authority).
A draft General Determination (GD) and Order for Service Standards is currently open for public consultation and the Authority invites interested parties to comment on the document by January 15th, 2019.
Regulatory Authority Senior Legal Advisor, Monique Lister explained, “This General Determination (GD) sets  forth the Service Standards to be used by the electricity sector and will measure licensees performance to industry best practice in specific areas. That includes customer service levels, reliability, efficiency and quality of electricity supply to end users, environmental impact and safety. The efficiency measures also address public concerns around price and affordability.
The Authority’s role in the protection of consumer interests, specifically with regards to electricity prices and affordability, is primarily executed through the regulation of tariffs. A rate review is currently underway, using the retail tariff methodology developed and published by the Authority in October 2018.
Ms. Lister said: To determine the performance indicators, the Authority will access the licensees’ historical  performance and will review standards from similar jurisdictions and establish benchmarks. The aim is to achieve a high-level of customer service and technical performance.
The Service Standards Preliminary Report, GD and Order are published on the Authority website.
The public and sector providers are invited to comment on the document by January 15th, 2019. Responses may be submitted by clicking the “Submit” button on this page (