HSBC Bermuda has opted to change their initial decision to open their branches once a week to twice a week, starting Tuesday (May 5) and Thursday (May 7) from 9am to 1pm, to provide limited services.
A spokesperson said: “Customers are asked to strictly observe the 9am to 10am scheduled dedicated time for seniors, as well as social distancing norms. To protect the health of the bank’s customers and employees and the wider community, all customers are required to wear facial coverings or masks, in line with government advice.
“The bank will continue to provide limited banking services in the branches.
“For individuals, the services available are defined as cheque deposit and cash withdrawal for non-debit card holders, statement printing to support submissions for Bermuda Government unemployment support, collection of debit and/or credit cards and collection of HSBC security devices to enable online banking.
“Our customers are advised that pre-orders for cash withdrawals and statement prints can be made by calling 299-5959.
“The bank continues to remind customers that HSBC ATMs and online banking services are available to the public. The HSBC Bermuda Contact Center continues to be available to support our customers during normal business hours.
“We also invite customers to follow our social media pages for ongoing HSBC updates.
““Additionally, if our customers are experiencing financial difficulties, we would like to remind them to pro-actively contact their banking Relationship Manager; call 299-5959 for assistance or send an email to firstname.lastname@example.org.”