News Release: Hamilton, Bermuda – The Health Insurance Department (HID) is accepting walk-in customers for cash premium payments and new enrollment applications only. All walk-in customers must wear masks.

The HID office is staffed with a reduced complement of employees to facilitate walk-in customers.

HID is located at 48 Church Street Sophia House 2nd Floor. Operating hours are 9am to 11:45am and 1pm to 3:45pm.

HID continues to provide support for Policyholder and Provider claims submission and client services via the phone and email contacts below:

General Questions

  • For general questions by phone please call 295-9210
  • For general queries by email please use



  • For information about how to make a premium payment please call 295-9210 or send an email to
  • Premium payments can be made using HSBC/BNTB online banking, direct debit or credit card
  • For clients making premium payments by check, a drop box is available at the HID office building.

Please visit the HID Website for updated information, instructions or forms