News Release: Hamilton, Bermuda – Clarien announced that banking operating hours will be amended in order to provide essential banking services only.
Clients are encouraged to practice self- isolation and self- quarantining where necessary, in-branch transactions and visits to the branch should be limited for the safety of our employees and clients. Social distancing will be strictly enforced when entering Clarien facilities. The use of our digital banking portals is strongly recommended.
Effective March 25, clients are advised of the following amended hours and operational enhancements:
Please be advised that Client Service Centre operating hours remain 8:30AM – 4PM, Monday through Friday. There are no changes to wire cut-off times, No Wait and Commercial Drop Box deposits or credit card payments.
Support For Clients
Clients are encouraged to visit the dedicated relief portal online to submit information regarding their financial circumstances. Consideration will be given to possible solutions, which may include:
- Interest only payment periods
- Skipped monthly loan payments
- Increases in credit card limits
We have also temporarily waived the following fees for all customers in March and April:
- Credit card late payment fees
- Credit card item overlimit fees
- Loan late payment fees
Listening and helping our customers will continue to be our top priority. We remain committed to serving our community. If you have questions or concerns, please visit here for ongoing updates of Clarien’s response to the situation.
