News Release: Hamilton, Bermuda – Bermuda Electric Light Company Limited (BELCO) today provided an update on operations and information for customers now that Bermuda has entered Phase 3 of the COVID-19 restrictions.
BELCO’s head office at 27 Serpentine Road will be open from Monday to Friday from 8.30am to 3pm for bill payments. Customers are asked to pay using their debit or credit card if possible. Safety measures are in effect at our head office including mandatory face masks, only four people in the lobby at one time and a safe distance of six feet between people.
With Phase 3 now in effect, customers can also pay their bills at the three satellite locations at the St. George’s Money Shop, the Washington Mall Money Shop or Somerset Marketplace.
Meter readers have resumed reading meters island-wide. However, out of an abundance of caution and safety, meter readers will not be entering customer homes to read meters. Affected customers are asked to take photos and submit to [email protected]
Customers should also review their bills carefully and only submit a photo now if the bill says ***THIS IS AN ESTIMATED BILL*** on the right hand side of the bill, otherwise the bill is based on an actual reading.
BELCO has provided several options for customers to make service requests and view and pay their bills without having to visit the main office. Customers can sign-up for an account at www.belco.bm where they can view their account details and make service requests or they can call 299-2800 between 8:30 am and 5:00 pm and a Customer Service Representative will be happy to assist them. They can also send an email to [email protected] to sign up for e-billing and bills will be e-mailed to them.
Customers may also pay their BELCO bill online at www.belco.bm using Mastercard, Visa or America Express, sign-up for on-demand debit and direct debit services or opt to pay through local online banking or via an ATM. Credit card fees will be waived for online and on-demand payments as BELCO works to provide relief and options during the challenging circumstances as a result of the COVID-19 Pandemic. BELCO continues to defer disconnections for non-payment at this time, but customers are strongly encouraged to reach out to the credit team on 299-2801 to work with representatives on current and future pay arrangements.
A BELCO spokesman said: “As we enter Phase 3, we will continue to implement measures at BELCO to ensure the health and safety of our staff and customers. Safety measures remain in place at our Serpentine Road office and we encourage customers to use one of the many alternate ways to pay their bill without having to come into the office. On behalf of the entire team at BELCO and the Ascendant Group of Companies, thank you for your understanding as we work together to keep the Bermuda community safe.”