The British Airways flight to Bermuda was cancelled Saturday evening due to a global computer failure that shut down flights out of London’s Heathrow and Gatwick airports.
Bermuda Real understands that efforts are underway to resume the commercial airline service between Bermuda and the UK on Sunday.
A flight was due in at some point to resume the commercial airline service overnight. Passengers booked on British Airways flights to the UK this weekend were being advised to check with the airline for the latest update following the mass cancellations as a result of the “massive IT failure”.
According to the UK Telegraph, “every departure scheduled on Saturday was cancelled and the airline asked passengers not to come to the airports”.
Flights were said to run on a “near normal schedule” at Gatwick on Sunday and the “majority of services” from Heathrow.
The Telegraph reports: “The chaos happened just after 11am on Saturday when the company’s unreliable new IT system crashed worldwide for the sixth time in a year.
“After thousands of furious complaints from customers left in the dark about their flights, bags and compensation, the company released a video online of CEO Alex Cruz apologising to passengers.
“In it he said the global IT failure was down to a problem with power supply and that technical teams were working ‘tirelessly’ to get systems back up and running.”
The computer glitch also took out the BA website for two hours. This latest IT failure follows another outage in September, that follows another “four in the space of a month across June and July”.
Passengers booked on the BA flight out of Bermuda to the UK that was cancelled on Saturday are advised to contact the airline to confirm alternate flight arrangements before setting out for the LF Wade International Airport.
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